Cancellations & Returns

---

Cancelling an Order

Once an order is placed, it is then processed and dispatched automatically in the vast majority of instances. This allows us to offer a high level of service. Unfortunately this also means that should you wish to cancel or change an order after placing it, it may not be possible to prevent it from being dispatched. If you do find that you need to cancel or change an order please contact us using wheresmyorder@procook.co.uk as soon as possible. If your order has not arrived on the date specified please wait 48 hours before contacting us at wheresmyorder@procook.co.uk

Returns Policy

Purchases made instore

Please be aware that if the item(s) which you wish to return were purchased instore you should contact the store which the item(s) were purchased from in the first instance. Store contact details can be found here http://www.procook.co.uk/stores.html

Purchases made online

30-day money back guarantee

If during the first 30 days of receiving your merchandise you decide that do not wish to keep the goods for any reason, and the goods do not contain any fault then you can return the goods to us.

The merchandise must be returned to us un-used and still within its original packaging along with a copy of your invoice. If this is adhered to we will refund the cost of the merchandise and shipping, but will not refund the return shipping of the goods. Please click here to arrange your return.

Faulty goods during the first 30 days

If after receiving your merchandise from ProCookŪ a fault occurs with the goods within the first 30 days, then you can return the goods along with a copy of your invoice for a replacement, to be repaired or for a full refund. We will reimburse the cost of return shipping. Please click here to arrange your return.

Faulty goods outside the 30-day period within guarantee period

If during this period you have cause for complaint about the goods you have received then you can return the goods to us, and at our discretion we will repair or replace them. We will refund the return shipping of these goods if found faulty. Please click here to arrange your return.

If an item is returned that doesn't adher to the above guidelines, ProCook reserve the right to decline a refund on the item(s)