Free Santoku Knife When You Spend Over £50

Delivery Information


All orders at procook.co.uk are sent via a next-day service with full tracking and both email and SMS notifications. Delivery is free when you spend £60 and just £4.95 otherwise.


When will I receive my order?

If you place your order with us before 5pm Sunday - Friday, you will receive your goods the next day. Orders placed after 5pm will be dispatched the next day except on Fridays when they will be dispatched on Sunday. Some 'out of area' postcodes may not receive a next-day service - click here for details


Weekend orders for delivery on Monday

Weekend orders placed before 5pm on Sunday will be delivered on Monday. There is no additional surcharge for this service and it is free when you spend £60.


Can I track my order?

Yes, you will receive an email notification when your order leaves ProCook. This email contains a tracking link so you can check the progress of your delivery. If you provide a mobile number during the checkout process (highly recommended) you will also receive SMS notifications of your order's progress and our courier will be able to contact you in the event of a problem.


Do I have to wait in for delivery?

No. Our courier requires a signature as proof of delivery and will therefore endeavour to deliver to you personally at the address you have provided. If they are unable to obtain a signature at that address they will endeavour to obtain one at an address nearby, a neighbour for example. If this is the case, a card will be put through your letterbox indicating where the goods have been delivered and you will receive an email notification and (if you have provided a mobile number) an SMS notification indicating where your goods have been delivered.

If it is not possible for our courier to obtain a signature at an address nearby, they will re-attempt delivery to you on two more occasions (usually the following days) before the goods are returned to the local depot. Goods returned to the local depot will be held for five working days before being returned to ProCook.


Where do you deliver?

We offer delivery to the UK mainland, Channel Islands, Northern Ireland, Isle of Man and Isle of Wight. If you'd like to order for delivery to a location outside these areas, we can help. Please contact our Customer Care Team via info@procook.co.uk or 0330 100 1010


Can you deliver to my work address

We can deliver to any address you specify at the checkout except PO Boxes. Please be aware that your order will be subject to additional security checks if the delivery and billing addresses are different.


Do you deliver to BFPO?

Yes, please ensure you provide clear details of the specific recipient including regimental information to prevent the parcel being misdirected.


Bank Holidays, Public Holidays and free shipping promotions

Some or all of the delivery schedules stated above may not apply during bank holidays, public holidays or free shipping promotional periods and supplementary information will be published on this page during such periods.


What do I do if there is a problem with my order?

You can find further information about returns, guarantees and faulty goods by clicking here


Out of Area / Isle Service Schedule

Yodel Service Centre Postcode Districts UK Mainland, ISLE or Northern Ireland Service level Delivery Days
ABERDEEN AB (except 37-38, 55-56) UK Mainland 2 working days Mon to Sat
CARLISLE DG5, DG10-14, DG16, TD9 UK Mainland 2 working days Mon to Sat
EDINBURGH EH35-40, EH42-46, TD1-8,TD10-14 UK Mainland 2 working days Mon to Sat
GLASGOW FK14, FK20-21, G83-84, ML11-12 UK Mainland 2 working days Mon to Sat
INVERNESS AB37-38, AB55-56 UK Mainland 2 working days Mon to Sat
KILMARNOCK DG3-4, DG6-9KA6, KA18-19, KA26 UK Mainland 2 working days Mon to Sat
PERTH DD3-11KY9-10, KY14-16PH3-16 UK Mainland 2 working days Mon to Sat
GLASGOW FK18-19 ISLE 2 working days Mon to Sat
INVERNESS IV1-28, IV30-32, IV36, IV40, IV52-54, IV63KW1-14PH19-26, PH30-35 ISLE 2 working days Mon to Sat
INVERNESS HS1-8IV41-49, IV51, IV55-56 ISLE 5 working days Mon to Sat
ISLE OF MAN IM1-9, IM99 ISLE 3 working days Mon to Fri
ISLE OF WIGHT PO30-41 ISLE 2 working days Mon to Sat
KILMARNOCK KA27-28 ISLE 2 working days Mon to Fri
OBAN PA20-33, PA35-38, PA49PH36-39, PH49, PH50 ISLE 2 working days Mon to Fri
OBAN PA62-72, PA74-75, PA80PH40-41 ISLE 4 working days Mon to Fri
OBAN PA34, PA41-48PH42-44 ISLE 5 working days Mon to Fri
OBAN HS9PA61, PA73, PA76-78 ISLE 6 working days Mon to Fri
OBAN PA60 ISLE 8 working days Mon to Fri
ORKNEY KW15-17 ISLE 5 working days Mon to Fri
PERTH PH17-18 ISLE 2 working days Mon to Sat
SHETLAND ZE1-3 ISLE 5 working days Mon to Fri
TRURO (Scilly Isles) TR21-25 ISLE 3 working days Mon to Fri
CARRICKFERGUS BT Northern Ireland 2 working days Mon to Sat
OMAGH BT Northern Ireland 2 working days Mon to Sat
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