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Free Santoku Knife when you spend £50
Guarantees

We Want you to be Happy!

We want you to enjoy shopping with us at ProCook, so to give you complete confidence every single product is backed by our guarantee. We also put great emphasis on ensuring all our products are manufactured to the highest quality and since our product development team put every product through its pace - you can have complete assurance when purchasing from us.

Product Guarantee

All ProCook products have a minimum guarantee period of at least 12 months but many have 10 year or up to 25 year guarantees.* This means if your product becomes faulty due to manufacturing default, it can be returned for a replacement within the guarantee period. Please refer to individual product pages for details of your guarantee length. Please note the guarantee does not cover deterioration due to accident, misuse, discoloration, scratches, stains or damage from overheating. In the event of the product range being no longer available, we will offer an alternative product of similar quality.

If you feel your goods have developed a fault within the guarantee period, please contact our Customer Care Team via care@procook.co.uk or 0330 100 1010, ideally providing a photograph of the fault. In the event of an individual item within a set being faulty, we will replace the specific item, not the entire set.

* Subject to a valid receipt.

Lowest Price Guarantee

Because we source the majority of our products direct from the manufacturer, we can pass on significant savings to you. Wherever you see our Lowest Price Guarantee icon, you can be confident that you won't find a better price. If you do see a similar product of equal quality at a cheaper price elsewhere we will refund the difference.* Money Back Guarantee

In the unlikely event that you are not entirely delighted with your purchase we offer a 30 day money back guarantee. We are happy to refund goods which are returned within 30 days from date of purchase provided they are unused, in their original packaging and have a valid proof of purchase.

* Subject to a valid receipt - does not apply to online retailers. Valid for 30 days from original purchase.

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