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Mission Statement



Welcome to ProCook!

We hope you enjoy your visit to our store and will choose to come and see us again.

Our friendly and knowledgeable staff are happy to help you if you have any questions as you browse our wide selection of superb, professional quality cookware and accessories, all crafted to our own specific design and manufacturing standards of excellence.


PRICING POLICY

The vast majority of our products we source direct from the factory. We buy this way to cut out the "middle man" and pass these savings directly on to you. The High Street price you see on our signage refers to the current price or a price charged within the last three months in our Basingstoke store - when purchased individually and not in conjunction with any other offer. The discounts you see on our signage refer to this High Street price.

Where we state "Lowest Price Guaranteed!" this refers to comparison to identically specified products in the marketplace. We constantly monitor prices with both our suppliers and competitors to ensure you are guaranteed the best quality at the right price. If you do see a similar product of equal quality at a cheaper price elsewhere we will refund the difference.*

* Subject to a valid receipt - does not apply to online retailers. Valid for 30 days from original purchase.


"Our mission is to offer superb quality, own-branded products at outstanding value for money."

GUARANTEE

All our products are guaranteed for at least one year, but many have considerably longer guarantees - see individual product information.

We will replace any goods found to be faulty within the guarantee period on presentation of a proof of purchase.
In order to validate your product guarantee we ask all customers (both online and in store) to retain proof of purchase in the form of invoice or till receipt.� In the event of any returns subsequently made during the guarantee period we will require proof of purchase in all instances.

Please note the guarantee does NOT cover deterioration due to accident, misuse, discoloration, scratches, stains or damage from overheating. In the event of the product range being no longer available, we will offer an alternative product of similar quality.


REFUND POLICY

In the unlikely event that you are not entirely delighted with your purchase we offer a 30 day money back guarantee. We are happy to refund goods which are returned within 30 days from date of purchase provided they are unused, in their original packaging and with a valid proof of purchase.

Please note we are unable to refund the cost of returning goods to us and we also require that customers who receive a refund must provide their name and address for security purposes. Wherever possible, items purchased with cash will be refunded onto a debit card. This refund policy is in addition to your statutory rights.


KNIFE SALES

It is illegal to sell knives to anyone who is under the age of 18. Proof of age must be provided when requested.


Recycle your old electricals with us for Free!

Unwanted electrical equipment is the UKs fastest growing type of waste, and sending it to landfill may cause lead and other toxins to leak out and cause soil and water contamination, harming wildlife and human health.

If the logo on the right appears on the item or on the packaging it means that item should be recycled

ProCook offer free recycling on a like-for-like basis - so when you buy a new electrical product from us, bring back your old electrical product we will make sure your old model is recycled.


ProCook, Davy Way, Waterwells, Gloucester, GL2 2BY
Tel 0330 100 1010. Fax 01452 638903. Registered in England and Wales No. 06639057. VAT No. 936 0335 34

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