Delivery Information

1-2 Day Delivery

Royal Mail

We offer Royal Mail 48 Hour Tracked service free of charge on orders over £60. For orders under £60, this service is just £3.95.

Will I have to wait in for delivery?

No. Our courier does require a signature but in the event that you are not available, they will attempt to deliver the goods to a neighbour. If a neighbour is not available, the goods will be taken to the local collection depot where you can pick them up at your convenience.

When will I receive my order?

Order by 17:00, Monday - Friday and your goods will be delivered by Royal Mail 48. This is a 2 working day service and 48 hour delivery is achieved in over 96% of cases. There may be a slower service to some remote destinations such as the Scottish Highlands and Islands.

Can I track my order?

Yes. Tracking details will be emailed to you when you place your order and you can check the progress of your delivery online at any time using your tracking reference number at https://www.royalmail.com/track-your-item.

Can you deliver to my work address?

We can deliver to any address you specify at the checkout except PO Boxes. Please be aware that your order will be subject to additional security checks if the delivery and billing addresses are different.

48 Hour delivery is achieved in over 96% of cases. There may be a slower service to some remote destinations such as the Scottish Highlands and Islands.

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Next Day Delivery

Interlink

We offer next day delivery seven days per week via Interlink Express. This service costs £6.95 for orders under £60 and £3 for orders over £60.

Will I have to wait in for delivery?

No. Our courier does require a signature but in the event that you are not available, they will attempt to deliver the goods to a neighbour. If a neighbour is not available, the goods will be taken to the local collection depot where you can pick them up at your convenience.

When will I receive my order?

Order by 18:30, Monday to Friday or by 4pm on weekends and your goods will arrive the next day. Please note, we DO delivery on Saturday & Sunday and we do not charge extra for this service.

Can I track my order?

Yes. Tracking details will be emailed to you when you place your order and you can check the progress of your delivery online at any time using your order number.

Can you deliver to my work address?

We can deliver to any address you specify at the checkout except PO Boxes. Please be aware that your order will be subject to additional security checks if the delivery and billing addresses are different.

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DPD Pickup - next day by 12:00

DPD Pickup

Why not collect your goods at a time and location to suit you? With 2,500 locations nationwide, there's sure to be a DPD Pickup point near you. Orders shipped by DPD Pickup are delivered before 12:00 the next day with full tracking and email & SMS notifications.

Does DPD Pickup cost extra?

No, DPD Pickup is priced the same as our 1-2 Day Delivery. It is FREE on orders over £60 and just £3.95 on orders below £60.

What happens after I order?

You'll receive an email or text message with your Pickup Pass and details of your chosen Pickup shop, with the shop's address and opening times. Please ensure you have your Pickup Pass and Photo ID with you in order to pick up your parcel. If you aren't able to take your Pickup Pass either printed or on your smartphone, you'll need 2 forms of ID - your passport or driving licence and a utility bill.



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BFPO Delivery

We deliver to all BFPO locations, please ensure you provide clear details of the specific recipient including regimental information to prevent the parcel being misdirected.

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International Delivery

We offer delivery to a huge range of international locations. Shipping costs vary according to the size and weight of the order so it is best to contact our Customer Care Team via info@procook.co.uk or 0330 100 1010

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Channel Islands

Please note that delivery to Jersey and Guernsey is charged at £9.95 for orders under £60 and £5 for orders over £60. This is a 1-2 day service via Parcelforce and is fully tracked.

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