Delivery & Tracking
ProCook Christmas Delivery
We understand that gifting is a crucial part of the seasonal spirit, and we're committed to ensuring your presents arrive under the tree with plenty of time to spare.
Order by the following date and time to receive your items in time for Christmas:
|Delivery Type||Order By*|
|Standard Delivery (Evri)||6pm on 19th December|
|Premium Delivery (DPD)||6pm on 20th December|
* All order times are subject to change depending on demand
While we make every effort to ensure all orders are delivered in time for Christmas there will always be elements out of our control that could delay your order. Please order as early as possible to avoid disappointment.
Extended Christmas Returns
Any items purchased between November 1st and December 20th, 2023, can be returned for a full refund or exchange until January 31st, 2024. This extension allows ample time to exchange or return unwanted gifts received during the Christmas rush. Our extended returns policy ensures you can shop with confidence and enjoy hassle-free returns. Please read our returns page for information about online and in-store returns.
Delivery Options & Costs
Premium Next Day, 7 Days a Week by DPD* - £6.95 or £4.95 on orders over £60
Named Day Delivery by DPD* - £7.95 or £5.95 on orders over £60
Collect from your Nearest Pickup Point - £3.95 or FREE on orders over £60
Standard Delivery 3-5 Days - £3.95 or FREE on orders over £60
In our dispatch email you’ll have your unique tracking number for your order. Please check your junk folder, if you haven’t got the email.
Standard Delivery takes three (3) to five (5) days.
Next Day Delivery will be delivered the next day if you order before 6pm (excludes Public / Bank holidays).
Next Day Delivery
To offer our customers the best possible service we offer Next Day Delivery on all orders.
Please note that for next day delivery your order must fit the following criteria:
The order is placed by 7pm (unless stated otherwise above)
Delivery is to a UK mainland address
All items are in-stock and available
If order includes knives, your age has been verified
You’ll receive an email or text message with your Pickup Pass and details of your chosen pickup shop, with the shop’s address and opening times.
Please ensure you have your Pickup Pass and some Photo ID with you in order to pick up your parcel. If you aren’t able to take your Pickup Pass either printed or on your smartphone, you’ll need 2 forms of ID - your passport or driving licence and a utility bill.
Highlands & Islands
Please add an extra day to scheduled delivery service above if you live in remote locations such as the Scottish Highlands, Northern Ireland, Jersey or Guernsey.