All orders with ProCook are covered by a 30 day, no-quibble, money back guarantee. If you are not entirely delighted with your purchase we will refund the full value of items which are returned within 30 days from date of purchase provided they are unused, in their original packaging and you have a valid proof of purchase.
Simply visit one of our stores with your item in its full packaging and with your proof of purchase. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.
To process your online order return please use our Returns Portal, following the on-screen instructions to choose your preferred carrier or drop off point:
Please note: If you are returning knives purchased from us, please see the section below titled ‘Returning knives, faulty or damaged items’.
Your return will be processed in approximately 7 working days.
You are free to return items bought online to us via another postal or courier service. ProCook will not accept liability for any parcels damaged or lost in transit to us.
Gateway 12 Business Park,
Davy Way, Waterwells,
Gloucester, GL2 2BY,
Please remember to include the invoice or receipt of the product/s you are returning and whether you would prefer a refund or exchange. We ask you to allow 3-5 working days from the time the parcel arrives with us to be processed. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.
While we endeavour to maintain historical records of all our customers' transactions, we ask all customers (both online and in store) to retain proof of purchase in the form of invoice or till receipt, as this will be required in the event of any returns subsequently made during the guarantee period. Please note that any returns taken into our stores will require proof of purchase in all instances.