Returning unwanted items purchased in store
Simply visit one of our stores with your item in its full packaging and with your proof of purchase. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.
Returning unwanted items purchased online
To process your online order return please use our Returns Portal, following the on-screen instructions to choose your preferred carrier or drop off point:
Visit Returns Portal
Your return will be processed in approximately 7 working days.
You are able to return items bought online to us via another postal or courier service. ProCook will not accept any liability for any parcels damaged or lost in transit to us. The cost of postage for returns is the responsibility of the customer.
Gateway 12 Business Park,
Davy Way, Waterwells,
Gloucester, GL2 2BY,
Please ensure you enclose the accompanying label with your return as we will be unable to process it without this. This label has your order number and will help us to handle everything without delay. Please also let us know whether you want a refund or exchange. We ask you to allow 3-5 working days from the time the parcel arrives with us to be processed. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.
Returning faulty or damaged items
We cannot process the return of faulty/damaged items through our Returns Portal, so please call us on 0330 100 1010
or email email@example.com
with your order number and we will be happy to help you with your return.
Do I need to keep my receipt?
While we endeavour to maintain historical records of all our customers' transactions, we ask all customers (both online and in store) to retain proof of purchase in the form of invoice or till receipt, as this will be required in the event of any returns sunsequently made during the guarantee period. Please note that any returns taken into our stores will require proof of purchase in all instances.