Returns

All orders with ProCook are covered by a 30 day, no-quibble, money back guarantee. If you are not entirely delighted with your purchases, you can return items bought in store or online to any of our UK stores or direct to our Returns Team via your choice of courier or through Royal Mail. During this festive time we have extended our returns and are happy to refund goods up until the 31st January provided they are unused, in their original packaging and you have a valid proof of purchase.

Returning unwanted items in store

Simply visit one of our stores with your item in its full packaging and with your proof of purchase. We are happy to accept returns in store for items bought either online or in store.

Returning unwanted items via post or courier

You can return items purchased both online and in store to our Returns Department providing you have a valid proof of purchase.

We recommend using MyHermes as a low cost and effective courier service but you are free to return your goods to us via another postal or courier service. ProCook will not accept liability for any parcels damaged or lost in transit to us.

Returns address:
ProCook Returns
Unit 2
Gateway 12 Business Park,
Davy Way, Waterwells,
Gloucester, GL2 2BY,
United Kingdom

Please remember to include the invoice or receipt of the product/s you are returning and whether you would prefer a refund or exchange.  We ask you to allow 3-5 working days from the time the parcel arrives with us to be processed. 

Returning faulty or damaged items

Please call us on 0330 100 10 10 or email care@procook.co.uk with your order number and we will be happy to help you with your return.

Do I need to keep my receipt?

While we endeavour to maintain historical records of all our customers' transactions, we ask all customers (both online and in store) to retain proof of purchase in the form of invoice or till receipt, as this will be required in the event of any returns subsequently made during the guarantee period. Please note that any returns taken into our stores will require proof of purchase in all instances.