Our dedicated, UK based Customer Service team are here to help you and welcome your questions about products, orders and shopping experience
ProCook Christmas Delivery
We understand that gifting is a crucial part of the seasonal spirit, and we're committed to ensuring your presents arrive under the tree with plenty of time to spare.
Order by the following date and time to receive your items in time for Christmas:
|Delivery Type||Order By*|
|Standard Delivery (Evri)||6pm on 19th December|
|Premium Delivery (DPD)||6pm on 20th December|
* All order times are subject to change depending on demand
While we make every effort to ensure all orders are delivered in time for Christmas there will always be elements out of our control that could delay your order. Please order as early as possible to avoid disappointment.
Extended Christmas Returns
Any items purchased between November 1st and December 20th, 2023, can be returned for a full refund or exchange until January 31st, 2024. This extension allows ample time to exchange or return unwanted gifts received during the Christmas rush. Our extended returns policy ensures you can shop with confidence and enjoy hassle-free returns. Please read our returns page for information about online and in-store returns.
Returning unwanted items purchased in store
Simply visit one of our stores with your item in its full packaging and with your proof of purchase. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.
Returning unwanted items purchased online
To process your online order return please use our Returns Portal, follow the on-screen instructions to choose your preferred carrier or drop off point.
Your return will be processed in approximately 7 working days.
You are able to return items bought online to us via another postal or courier service. ProCook will not accept any liability for any parcels damaged or lost in transit to us. The cost of postage for returns is the responsibility of the customer.
ProCook Group plc,
10 St. Modwen Park,
Gloucester, GL10 3EZ,
Please ensure you enclose the accompanying label with your return as we will be unable to process it without this. This label has your order number and will help us to handle everything without delay. Please also let us know whether you want a refund or exchange. We ask you to allow 3-5 working days from the time the parcel arrives with us to be processed. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.
Returning faulty or damaged items
We cannot process the return of faulty/damaged items through our Returns Portal, so please call us on 0330 100 1010 or email firstname.lastname@example.org with your order number and we will be happy to help you with your return.
Do I need to keep my receipt?
While we endeavour to maintain historical records of all our customers' transactions, we ask all customers (both online and in store) to retain proof of purchase in the form of invoice or till receipt, as this will be required in the event of any returns sunsequently made during the guarantee period. Please note that any returns taken into our stores will require proof of purchase in all instances.