Our dedicated, UK based Customer Service team are here to help you and welcome your questions about products, orders and shopping experience

All orders with ProCook are covered by a 30 day money back guarantee. If you are not entirely delighted with your purchase we will refund the full value of items which are returned within 30 days from the date of purchase provided they are unused, in their original packaging and you have a valid proof of purchase.

Returning unwanted items purchased in store

Simply visit one of our stores with your item in its full packaging and with your proof of purchase. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.

Returning unwanted items purchased online

To process your online order return please use our Returns Portal, follow the on-screen instructions to choose your preferred carrier to collect from home or drop off point.

Drop off point returns cost just £4.52 via Parcel Shop and for just £7.15 your return can be collected from your home or work address.

Your return will be processed in approximately 7 working days. Full details in the ProCook Returns Portal.

You are able to return items bought online to us via another postal or courier service. ProCook will not accept any liability for any parcels damaged or lost in transit to us. The cost of postage for returns is the responsibility of the customer.

Returns address:
ProCook Returns,
Unit 10,
ProCook Group plc,
10 St. Modwen Park,
Gloucester, GL10 3EZ,
United Kingdom

Please ensure you enclose the accompanying label with your return as we will be unable to process it without this. This label has your order number and will help us to handle everything without delay. Please also let us know whether you want a refund or exchange. We ask you to allow 3-5 working days from the time the parcel arrives with us to be processed. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.

Returning faulty or damaged items

We cannot process the return of faulty/damaged items through our Returns Portal, so please call us on 0330 100 1010 or email with your order number and we will be happy to help you with your return.

Do I need to keep my receipt?

While we endeavour to maintain historical records of all our customers' transactions, we ask all customers (both online and in store) to retain proof of purchase in the form of invoice or till receipt, as this will be required in the event of any returns subsequently made during the guarantee period. Please note that any returns taken into our stores will require proof of purchase in all instances.

Market leading cookware

Building a sustainable future

B Corporation Certified

ProCook is proud to be certified as a B Corp™, joining a select but growing group of companies committed to using business as a force for good.

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Which? Recommended Provider

ProCook is honoured to be recognised as a Which? Recommended Provider for Furniture and Homewares. When you purchase from us, you can rest assured that you're getting a truly exceptional product that has been carefully crafted to meet your every need.

Life's A Beach

ProCook is dedicated to supporting our long-term charity partner's mission to inspire action to reduce single use plastics. Together, we're striving to make a positive impact on the environment and create a sustainable future.

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