Returns

Our dedicated, UK based Customer Service team are here to help you and welcome your questions about products, orders and shopping experience.

All orders with ProCook are covered by a 30 day money back guarantee. If you are not entirely delighted with your purchase we will refund the full value of items which are returned within 30 days from the date of purchase provided they are unused, in their original packaging and you have a valid proof of purchase.

Returning unwanted items purchased in store

Simply visit one of our stores with your item in its full packaging and with your proof of purchase. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.

Returning unwanted items purchased online

To process your online order return please use our Returns Portal, follow the on-screen instructions to choose your preferred carrier to collect from home or drop off point.

Drop off point returns cost just £3.95 via Parcel Shop and for just £6.95  your return can be collected from your home or work address.

Your return will be processed in approximately 14 working days. Full details in the ProCook Returns Portal.

You are able to return items bought online to us via another postal or courier service. ProCook will not accept any liability for any parcels damaged or lost in transit to us. The cost of postage for returns is the responsibility of the customer.

Returns address:
ProCook Returns,
10 Indurent Park
Gloucester
GL10 3EZ
United Kingdom

Please ensure you enclose the accompanying label with your return as we will be unable to process it without this. This label has your order number and will help us to handle everything without delay. Please also let us know whether you want a refund or exchange. We ask you to allow 14 working days from the time the parcel arrives with us to be processed. Items purchased in store must be returned via a store and cannot be processed through the Returns Portal.

Returning faulty or damaged items

We cannot process the return of faulty/damaged items through our Returns Portal, so please contact us via Live Chat or telephone 0330 100 1010 with your order number and we will be happy to help you with your return.

Do I need to keep my receipt?