Frequently asked questions

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

Standard Delivery takes three (3) to five (5) days.

Next Day Delivery will be delivered the next day if you order before 6pm (excludes Public / Bank holidays).

You will receive a confirmation email after your order has despatched which contains your order number for reference.

Orders cannot be changed once they have been placed but there is a window of around 15 minutes immediately after placing the order to cancel it, so we advise you call our Customer Service team immediately on 0330 100 1010 with your order number or email address ready and the team will endeavour to cancel your order. Once an order has been processed and sent to our warehouse, we regret it cannot be cancelled.

Our website allows you to purchase items out of stock items up to 2 weeks ahead of their delivery into our warehouse. The product page on the website displays the date the item is due back into our warehouse. If one or more items are out of stock your entire order will be held back until every item in the order is ready to be dispatched.

Shipping charges vary according to the service you select for your order. For full details go to our Delivery & Tracking page.

Yes, we can deliver to any business address. Please be aware that not all our shipping services require a signature so you may wish to notify the post handler at your business that you have a parcel coming.

If a code is required to redeem a free gift you will not receive it unless the code is entered at the checkout. Call our Customer Service team on 0330 100 1010 or email care@procook.co.uk immediately after placing the order and if we can we will add the free gift to your order. Once an order has been processed and sent to our warehouse, we will not be able to add a free gift so take care to enter the code at the checkout. Free gift offers are not redeemable in conjunction with any other code-driven offer.

You can only use one promotional code per order at the checkout, so if your free gift requires a promo code to redeem it you can't use it in conjunction with another promotional code.

If an order arrives damaged please call 0330 100 1010 or send an email with your order number and a photo of the damaged item to care@procook.co.uk

In the unlikely event that you are not delighted with your purchase, you can return items to any of our ProCook stores or direct to our Customer Service team. We are happy to refund goods which are returned within 30 days from date of purchase provided they are unused, in their original packaging and with a valid proof of purchase. For more details please go to our Returns information.

Yes, items can be returned to store within the first 30 days of purchase and with the correct receipt. We will refund or replace any items if they are returned within 30 days from the date of purchase if they are unused, in their original packaging and you have a valid proof of purchase.

Please add an extra day to scheduled delivery service above if you live in remote locations such as the Scottish Highlands, Northern Ireland, Jersey or Guernsey.

Please keep a copy of your proof of purchase as without it your guarantee will be invalidated. We accept scans of receipts and in most cases an order number is sufficient as proof of your purchase.

No, you can make a purchase online as a guest.