Frequently asked questions

My order

How do I track my order?

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

Standard Delivery takes three (2) to five (5) days.

Next Day Delivery will be delivered the next day if you order before 6pm (excludes Public / Bank holidays).

Will I get an order confirmation number?
Can I change an order once I've placed it?
An item on my order is out of stock - when will I receive my order?
What are the charges for shipping and handling?
Can you deliver to my work address?
I forgot to add the code for my free gift, will I still receive it?
Can I get a free gift as well as using a sale discount code with my order?
My order arrived damaged - what should I do?
How do I return an item?
Can I return items to store?
Highlands & Islands
Do I need to keep my receipt?
What do I do if my product is faulty?

Account details

Do I have to create an account?
What happens if I've forgotten my password?

General

How do I find my nearest ProCook store?
Do you sell gift cards?
How do I care for my products?
How do I claim under my guarantee?