Frequently asked questions

My order

How do I track my order?
Will I get an order confirmation number?
Can I change an order once I've placed it?
An item on my order is out of stock - when will I receive my order?
What are the charges for shipping and handling?
Can you deliver to my work address?
I forgot to add the code for my free gift, will I still receive it?
Can I get a free gift as well as using a sale discount code with my order?
My order arrived damaged - what should I do?
How do I return an item?

In the unlikely event that you are not delighted with your purchase, you can return items to any of our ProCook stores or direct to our Customer Service team. We are happy to refund goods which are returned within 30 days from date of purchase provided they are unused, in their original packaging and with a valid proof of purchase. For more details please go to our Returns information.

Can I return items to store?
Highlands & Islands
Do I need to keep my receipt?
What do I do if my product is faulty?

Account details

Do I have to create an account?
What happens if I've forgotten my password?


How do I find my nearest ProCook store?
Do you sell gift cards?
How do I care for my products?
How do I claim under my guarantee?