Frequently asked questions

My order

How do I track my order?
Will I get an order confirmation number?
Can I change an order once I've placed it?
An item on my order is out of stock - when will I receive my order?
What are the charges for shipping and handling?
Can you deliver to my work address?
I forgot to add the code for my free gift, will I still receive it?
Can I get a free gift as well as using a sale discount code with my order?
My order arrived damaged - what should I do?
How do I return an item?
Can I return items to store?
Highlands & Islands
Do I need to keep my receipt?
What do I do if my product is faulty?

Account details

Do I have to create an account?
What happens if I've forgotten my password?


How do I find my nearest ProCook store?
Do you sell gift cards?
How do I care for my products?
How do I claim under my guarantee?