Product Care


General tips applying to all ranges

  • First remove all labels, then wash in hot soapy water, rinse and dry
  • Always match the size of the pan to the heat source
  • Do not overheat an empty pan. Always add water, oil or food prior to heating
  • Never allow a gas flame to extend up the sides of the pan as this will cause the handles to overheat
  • Use moderate to low heat and do not allow liquids to boil dry. Excessive heat will spoil the appearance of the pans by causing discolouration of the surface (not a manufacturing fault and not covered by the guarantee)
  • When boiling water in stainless steel pans and you want to add salt, always wait until the pan of water has reached boiling point to avoid possible white marks or pitting. This may also occur if you live in a hard water area. It is not a fault and is not covered by your guarantee
  • Reduce the heat further as soon as boiling point is reached - the excellent heat retaining properties of the pans make them very economical to use
  • Soak the pan in hot soapy water to loosen any burnt foodstuffs before cleaning. Do not use steel wool or metal pads, as these will scratch the surface of the cookware
  • Please exercise caution at all times when handling pots and pans; some handles will not stay cool during cooking
  • Never fill or plunge a hot pan with cold water
  • Use plastic, wooden, silicone, or nylon utensils to avoid scratching non-stick surfaces
  • Always lift (not slide) pans on/off cookers to prevent scratching or marking, especially with ceramic hobs
  • If using stainless steel cookware you may wish to recover the original brightness by using a proprietary brand stainless steel cleaner. If you live in a hard water area you may occasionally need to use a non-abrasive lime scale remover to keep your pans shiny
  • Not suitable for microwave

Tips for care and use of non-stick cookware

  • Before first use wash the pan in hot water and dry thoroughly
  • Season the surface by lightly rubbing cooking oil onto the non-stick surface and heat the pan over a medium heat for 2 to 3 minutes
  • When the pan cools, sponge it with a mild detergent in warm water and rinse the surface clean
  • Always use a low or medium heat when cooking food and do not allow liquids to boil dry. This not only helps preserve non-stick coatings, but also helps preserve the natural nutrients in the food
  • Cooking with oils is not required but if some oil is desired we recommend using oils with a high smoke point such as refined olive oil, peanut oil or corn oil. Do not use extra virgin olive oil or cooking sprays as these cannot withstand high heating and will leave a thin layer on your non-stick
  • Do not use metal utensils on the non-stick surface as these can scratch the surface. We recommend using wooden, plastic or silicone utensils
  • Dishwasher safe, but the lifespan of the coating can be prolonged with hand washing in warm soapy water and drying immediately with a soft towel. Never use steel wool or nylon scrubbing pads in the cleaning process. For best results we recommend using a soft cloth or sponge

Tips for care and use of induction cookware

  • Always match the diameter of the pan base to the induction cooking zone. If a pan with a small base diameter is used on a cooking zone which is too large it can result in a weaker magnetic field being created and reduced heat output. In some cases the hob may not ‘recognise’ the pan and no heat will be generated
  • Do not use the boost function for longer than is required to bring the pan’s contents to a boil. Using the boost function for small quantities can damage the pan and this function should never be used if the pan is empty. The boost function should only be used for rapid heating of large quantities of water e.g. for boiling pasta, rice or vegetables
  • During cooking on induction, you may notice some slight noise being generated in the pan by the hob. This is not a fault and will not damage the pan or affect cooking performance
  • Please note that if care instructions are not adhered to the guarantee will be void

Choose the correct knife sharpener for your knife

Suitable for Rockwell hardness rating up to Gourmet X30 Elite X50 Professional X50 Elite Forged X70 Damascus X100
Sharpening steel 55 Yes Yes Yes
V Sharpener 55 Yes Yes Yes
Ceramic wheel 55 Yes Yes Yes Yes Yes
Whetstone 60 Yes Yes Yes Yes Yes
Ceramic honing rod 60 Yes Yes Yes Yes Yes

How to use your professional sharpening steel

  • Before sharpening, apply a small amount of cooking oil to the blade for greater friction
  • As shown below, hold the steel firmly in one hand and using a consistent, but gentle amount of pressure, draw the entire length of the knife blade across the steel at a 20° – 25° angle. Repeat several times, alternating sides, until the blade is sharp
  • Refrain from grinding the knife blade to-and-fro on the sharpening steel as this may dull the edge. Ensure that the blade is drawn against the steel as shown below
  • Always wipe the blade carefully after sharpening and before use, as tiny bits of steel may remain on the blade

How to use your whetstone

  • With one hand, grasp the knife by the handle and hold the edge against the whetstone, point-first, with the cutting edge meeting the stone at an angle of approximately 20°
  • With moderate pressure, slide the blade forward and across the stone, (use water if needed) covering the entire length of the blade and keeping the blade flush against the stone at a constant angle
  • If the blade is very blunt start on the coarse side (dark grey) and repeat between 3-10 times depending on sharpening required. Flip the blade over and repeat. For less blunt knives repeat the above process on the fine side (light grey) only. This should also be done to finish off the sharpening of very blunt knives
  • Rinse with water and dry. This process is now complete

Traditional non-stick

  • Before first use wash in hot soapy water and dry thoroughly
  • Lightly grease with oil before use for best results
  • After baking allow to cool for a few minutes before turning out
  • To clean wipe with a kitchen towel or wash in hot soapy water, rinse, and dry
  • Do not use metal tools or abrasive cleaners
  • Do not place over direct heat or under a grill
  • Suitable for use in the oven up to 260°C
  • Not suitable for the freezer or microwave
  • Dishwasher safe on a gentle cycle


  • Before first use wash in hot soapy water and dry thoroughly
  • Lightly oil prior to use
  • After baking allow to cool for a few minutes before turning out
  • To clean wipe with a kitchen towel or wash in hot soapy water, rinse, and dry
  • Do not use metal tools, knives or abrasive cleaners
  • Do not use over direct heat or under a grill
  • Flexible - may require the use of a baking tray for support
  • Suitable for oven use up to 260°C
  • Suitable for freezer use up to - 40°C
  • Microwave and dishwasher safe
Knives & Knife Sharpeners

General knife care

  • Before using for the first time, wash the knives in warm soapy water and dry
  • Use knives on a wooden or nylon chopping board as marble, glass and ceramic boards can dull the blade over a period of time
  • To maintain sharpness we recommend the use of our sharpening tools detailed online and in the table below
  • Before sharpening, wet the knife with oil for greater friction (never when using electric knife sharpeners)
  • Always wipe carefully after sharpening as tiny pieces of steel may remain on the blade
  • After use, wipe the knife with a warm wet cloth and dry immediately
  • We do not recommend washing your knives in the dishwasher as the dishwasher’s high temperature and cooling process may cause premature dulling of the blade
  • Store knives safely on a magnetic rack or upright in a ProCook knife block. Rest each knife on the back of the blade. This is both hygienic and ensures the blades will not become dulled. Ensure the knife is stored in the correct slot

Wooden handled knife care

  • Carefully clean your ProCook Elite Oak X70 knife after use by wiping clean the blade and immediately drying it
  • Avoid the wooden handle coming into contact with water and if it does wipe it immediately as this could cause wood shrinkage
  • Regularly oil or wax the handle using beeswax, linseed oil or olive oil – this will ensure it stays in peak condition
  • Not dishwasher safe
  • Store knives in a knife block or on a magnetic knife rack and keep away from direct sunlight or areas of high humidity such as the sink and the cooker
Wooden Chopping Boards
  • Stand wooden chopping boards in an airy position away from direct sunlight and other heat sources to avoid drying out the board
  • Never leave standing in water
  • Always dry after washing
  • Oil the board regularly to preserve and enrich wood - we recommend vegetable oil, (e.g. Crisp and Dry), or alternatively olive, rapeseed, walnut or Danish oil
  • Remember wood is a natural product and needs to be treated with care
  • Not dishwasher safe
Bone China
  • Bone china can be used in the oven up to 120°C and also the freezer, but avoid sudden changes in temperature
  • To pre-heat bone china plates before use, place them in a cold oven and warm gently. Do not place directly into a hot oven
  • Bone china can be used in the microwave provided it does not have a gold or platinum trim or pattern
  • After heating allow to cool before soaking
  • Bone china can be washed in a dishwasher when used on a gentle cycle with a mild detergent
  • Please be sure to use the correct amount of detergent recommended by the manufacturer, taking care not to overload the machine
  • Do not use abrasive cleaners and scourers as they could damage the surface glaze
  • Most stains can be removed by soaking in warm water before washing
  • Small red marks caused by metal deposits from cutlery can be removed with tooth powder
  • When storing plates and bowls they should be lifted out from the stack carefully without sliding surfaces over one another to prevent the risk of scratching
  • Store cups either on cup hooks or individually as stacking can weaken the handles
Stoneware Oven Dishes
  • Microwave safe
  • Oven safe to 260°C
  • Dishwasher safe
  • Freezer safe
ProCook Care Instructions

General User Guide and Care Instructions

Download PDF of Care Instructions (includes UK, FR, DE).

Cast Iron Care Instructions

Cast Iron Care Instructions

Download PDF of Care Instructions (includes UK, FR, DE).