Returns

Our dedicated, UK based Customer Service team are here to help you and welcome your questions about products, orders and shopping experience.

All orders with ProCook are covered by a 30 day money back guarantee. If you are not entirely delighted with your purchase we will refund the full value of items which are returned within 30 days from the date of purchase provided they are unused, in their original packaging and you have a valid proof of purchase.

Christmas Returns

Any items purchased between November 1st and December 23th, 2024, can be returned for a full refund or exchange until January 31st, 2025. This extension allows ample time to exchange or return unwanted gifts received during the Christmas rush. Our extended returns policy ensures you can shop with confidence and enjoy hassle-free returns. Please read our returns page for information about online and in-store returns.

Returning unwanted items purchased in store
Returning unwanted items purchased online
Returning faulty or damaged items
Do I need to keep my receipt?